1. Help and Support
  2. Training

Support and Help Options

We fully support users of our software systems.

Help options may include:

Online Help Files
Online help files are available to users of our systems. These help files articulate basic functionality within each system and application.
Webcasting
We provide individualized Webcast assistance for users of our systems. These software demonstrations articulate very specific processes to aid in the understand of how to use the software.
Phone Assistance
We are available to assist users of our systems over the phone during regular business hours. Our accessibility and willingness to work with clients has been a key to our success. + 1-801-263-1460
Troubleshooting Documentation
We provide a series of documents that articulate more difficult procedures and known areas of confusion.

 

Training Options

We build comprehensive help and training materials that utilize the latest training development techniques. We effectively combine practical assessments and development tools with proven instructional methods to illustrate on-the-job performance solutions. We offer a complete package of training services ranging from comprehensive ContinuumEdge® software training to custom course development, implementaion and evaluation.

The many years of experience our staff has providing training services indicates that the more realistic the learning environment, the more effectives the resulting learning. This performance- oriented training model enables us to analyze, design, develop and implement training courses and materials that approximate, as closely as possible, the actual work processes of our clients.

Training deliverables includes:

Onsite Training
Includes an action plan to train personnel on application functionality and safety methodologies.
Custom Training
Deliver specific documentation and the knowledge necessary to use and maintain an IBS application.
e-Learning
We have a series of e-Learning modules. We can also custom build modules for your organization's needs.
Reference Materials
We can supply you with a comprehensive User/Operations Manual and Job Aids.
Blended Training
We can develop curriculum, facilitators and participants guides and merge web-based modules into onsite courses.
Analysis and Assessment
Front-end analysis and training needs assessment leads to appropriately scoped and designed training projects.

 

Extras

What is CE?
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IBS Inc.
USA Office
Cloverland Building
5242 S College Drive
Murray, UT 84123
+1 801 263 1460



Contact IBS Inc. today to find out more —›   


Are you looking to get more information on our powerful software suite for your project? Perhaps view a demo?

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